ctg44 Privacy Policy

1 Information We Collect

When you interact with the ctg44 platform — whether by registering an account, depositing funds, placing wagers, contacting support, or simply browsing — we collect certain categories of personal data. The data we collect falls into two broad categories: information you provide directly, and information we collect automatically as you use the platform.

1 .1 Information You Provide Directly

The following personal data is collected from you at various stages of your relationship with ctg44:

• Registration data: Full legal name, date of birth, residential address in Bangladesh (city, district, postal code), email address, and chosen username.
• Identity verification (KYC) documents: Copies of government-issued photo identification such as your National Identity Card (NID) or passport, proof of address (utility bill or bank statement), and proof of payment method ownership.
• Payment information: Mobile financial service account numbers (bKash, Nagad, Rocket, Upay), bank account details where applicable, and transaction reference numbers. We do not store full card numbers or CVV codes.
• Communication records: Messages you send to our customer support team via live chat or email, including the content of those communications and any attachments you provide.
• Responsible gaming preferences: Deposit limits, session time limits, self-exclusion requests, and cooling-off period settings that you configure within your account.
• Promotional preferences: Your stated preferences regarding bonus offers, promotional emails, and marketing communications.

1.2 Information Collected Automatically

When you access and use the ctg44 platform, certain technical and behavioural data is collected automatically by our systems:

• Device and technical data: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers.
• Usage and session data: Pages visited, features used, games launched, wagers placed, session start and end times, and click-path data within the platform.
• Transaction logs: A complete record of all deposits, withdrawals, bonus credits, wager placements, and account balance changes associated with your account.
• Cookies and similar technologies: Session cookies, persistent cookies, and similar tracking technologies as described in the Cookies section of this Policy.
• Fraud-detection signals: Behavioural patterns, velocity checks on account actions, and device fingerprint data used exclusively for the purpose of detecting fraudulent or prohibited activity.

1.3 Data We Do Not Collect

ctg44 does not collect sensitive personal data beyond what is strictly necessary for identity verification and regulatory compliance. We do not collect biometric data, racial or ethnic origin data, political opinions, religious beliefs, trade union membership, genetic data, or health data, except where a player voluntarily discloses health-related information in the context of a responsible gaming self-exclusion request, in which case such disclosure is handled with the highest level of care and confidentiality.

2 How We Use Your Data

ctg44 uses the personal data we collect only for specific, legitimate purposes directly related to operating the platform and fulfilling our obligations to you. We do not use your data for purposes that are incompatible with those for which it was originally collected.

2.1 Marketing Communications

ctg44 may send you promotional emails, SMS messages, or in-platform notifications about bonuses, new games, cricket betting promotions, and seasonal offers (including Eid, Pohela Boishakh, BPL season, and IPL promotions) where you have given your consent to receive such communications. You may withdraw your consent and opt out of marketing communications at any time by updating your notification preferences within your account settings, or by contacting our support team. Opting out of marketing communications does not affect the delivery of essential transactional messages such as deposit confirmations, withdrawal notifications, and account security alerts.

2.2 Automated Decision-Making

ctg44 uses automated processes for certain operational purposes, including fraud detection, bonus eligibility checks, and responsible gaming monitoring. Where an automated process results in a decision that materially affects your account — such as the flagging of an account for review or the temporary restriction of a withdrawal — you have the right to request human review of that decision by contacting our support team. We will review and respond to such requests within a reasonable timeframe.

3 Data Sharing and Disclosure

3.1 Service Providers

In the course of operating the ctg44 platform, we work with a number of third-party service providers who process personal data on our behalf. These include:

• Game studios and content providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive minimal technical data (such as session tokens and game result logs) necessary to deliver their games to you. These providers do not receive your full personal profile.
• Payment service providers: bKash, Nagad, Rocket, Upay, and our banking partners receive the payment account details necessary to process your deposits and withdrawals. All payment partners operate under their own applicable data protection obligations.
• Identity verification services: Where third-party KYC or document verification technology is used to process identity documents, that provider acts as a data processor under a data processing agreement with ctg44 and is not permitted to use your data for any other purpose.
• Analytics and platform monitoring: Anonymised or pseudonymised usage data may be shared with analytics service providers to help us understand platform performance and improve the user experience. No personally identifiable data is shared for analytics purposes.
• Customer support infrastructure: Our live chat and email support tools may process communication records in order to deliver support services to you.

3.2 Legal Disclosures

ctg44 may disclose your personal data to law enforcement agencies, regulatory bodies, courts, or other public authorities where we are required to do so by applicable law, a court order, or a lawful regulatory request. We will notify you of any such disclosure where we are legally permitted to do so. We may also disclose personal data where we believe in good faith that such disclosure is necessary to prevent fraud, money laundering, or other serious criminal activity, or to protect the rights, property, or safety of ctg44, our players, or the public.

3.3 Business Transfers

In the event that ctg44's business or any part of it is acquired by or merged with another entity, or in the event of a sale of assets, your personal data may be transferred to the acquiring entity as part of that transaction. In such circumstances, we will take reasonable steps to ensure that the acquiring entity is bound by data protection obligations no less protective than those described in this Privacy Policy, and we will notify affected players via the email address registered to their account.

4 Cookies and Tracking Technologies

ctg44 uses cookies and similar technologies to operate the platform effectively, maintain your session, and collect basic usage analytics. This section explains what types of cookies we use and how you can manage them.

4.1 Types of Cookies Used

• Strictly necessary cookies: These cookies are essential for the platform to function. They include session management cookies that keep you logged in as you navigate between pages, security tokens that protect against cross-site request forgery attacks, and load-balancing cookies that ensure the platform performs reliably. These cookies cannot be disabled without severely affecting platform functionality.
• Functional cookies: These cookies remember your preferences, such as your selected language, preferred payment method, and responsible gaming settings. They allow the platform to deliver a more personalised experience without requiring you to reconfigure your preferences each time you visit.
• Analytics cookies: We use anonymised analytics cookies to understand how players navigate the platform, which game categories attract the most engagement, and where technical issues may be occurring. This data is aggregated and does not identify individual players.
• Fraud-prevention cookies: Certain persistent cookies are used as part of our fraud detection systems to recognise devices associated with known fraudulent activity and to identify unusual patterns of access across multiple sessions.

4.2 Managing Cookies

You can control and manage cookies through your browser settings. Most modern browsers allow you to view, block, or delete cookies stored by specific websites. Please be aware that blocking strictly necessary cookies will prevent you from logging into your ctg44 account and using core platform features. For instructions on managing cookies in your specific browser, refer to your browser's help documentation.

ctg44 does not use advertising cookies or third-party tracking pixels for the purpose of building advertising profiles or targeting you with advertisements on third-party platforms.

5 Data Retention and Deletion

ctg44 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements. The following general retention guidelines apply:

• Active account data: Retained for the duration of your account's active status on the platform, plus an additional period required by applicable anti-money-laundering regulations following account closure (typically five years from the date of last transaction).
• KYC and identity documents: Retained for a minimum of five years from the date of account closure, in line with standard financial services compliance requirements.
• Transaction logs: Retained for a minimum of five years from the date of each transaction, to support regulatory compliance and the resolution of payment disputes.
• Customer support communications: Retained for three years from the date of the most recent interaction, to support the investigation of complaints and disputes.
• Marketing consent records: Retained for as long as you hold an active account, and for a period of two years following account closure or withdrawal of consent, to demonstrate compliance with consent obligations.
• Anonymised analytics data: May be retained indefinitely, as it cannot reasonably be used to identify any individual.

5.1 Deletion Requests

You may request the deletion of your personal data by contacting our support team. We will assess your request and, where no overriding legal obligation prevents us from doing so, will delete or anonymise your personal data within 30 days of confirming your identity and the validity of your request. Please note that data subject to active legal holds, ongoing fraud investigations, or mandatory regulatory retention periods cannot be deleted until those obligations have been fully satisfied.

6 Data Security Measures

The technical and organisational security measures deployed by ctg44 to protect your personal data include:

• Transport Layer Security (TLS): All data in transit between your device and the ctg44 platform is encrypted using current TLS standards, preventing interception by third parties.
• Encrypted data storage: Sensitive personal data, including payment information and KYC documents, is encrypted at rest using strong encryption algorithms.
• Access controls: Access to personal data within our systems is restricted on a need-to-know basis. Staff members are granted access only to the data required to perform their specific duties. All internal access is logged and periodically reviewed.
• Password security: Player account passwords are hashed using secure one-way hashing algorithms. ctg44 cannot retrieve your password in plain text; if you forget your password, a reset process is required.
• Fraud monitoring systems: Our platform employs real-time monitoring systems that detect and flag suspicious account activity, unusual login patterns, and anomalous transaction behaviour for immediate review.
• Regular security reviews: We conduct periodic internal reviews of our data processing practices and security controls to identify and address potential vulnerabilities.

6.1 Data Breach Response

In the event of a personal data breach that poses a risk to your rights and freedoms, ctg44 will take immediate steps to contain the breach, assess its scope and impact, and notify affected players without undue delay via the email address registered to their account. We will provide clear information about the nature of the breach, the data involved, the likely consequences, and the steps being taken to address it and prevent recurrence.

7 Your Privacy Rights

As a player on the ctg44 platform, you have a number of rights with respect to your personal data. These rights are summarised below. To exercise any of these rights, please contact our support team via live chat or at [email protected] (plain text — not a clickable link).

7.1 Right of Access

You have the right to request a copy of the personal data that ctg44 holds about you, along with information about how that data is being used. We will provide this information in a commonly used electronic format within 30 days of receiving a valid request. We may need to verify your identity before fulfilling an access request.

7.2 Right to Rectification

If any personal data that ctg44 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update basic account information such as your email address and contact details directly within your account settings. For changes to identity data such as your legal name or date of birth, please contact support and provide the relevant supporting documentation.

7.3 Right to Erasure

In certain circumstances, you have the right to request that ctg44 delete your personal data. This right applies where the data is no longer necessary for the purpose for which it was collected, where you withdraw consent and there is no other legal basis for processing, or where the data has been processed unlawfully. This right is subject to our legal obligations to retain certain data for regulatory and compliance purposes, as described in the Data Retention section above.

7.4 Right to Restriction

You have the right to request that ctg44 restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data is being contested, or where you have objected to processing and we are assessing whether our legitimate interests override your objection. Where processing is restricted, we will retain the data but will not process it further without your consent, except for the purpose of legal claims.

7.5 Right to Data Portability

Where processing is based on your consent or on the performance of a contract, and where processing is carried out by automated means, you have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format. You may also request that we transmit this data directly to another service provider where technically feasible.

7.6 Right to Object

You have the right to object to the processing of your personal data where ctg44 relies on legitimate interests as its legal basis for processing. In this case, we will cease processing unless we can demonstrate compelling legitimate grounds that override your interests, or where processing is necessary for the establishment, exercise, or defence of legal claims. You have an absolute right to object to the use of your data for direct marketing purposes; we will act on such an objection immediately.

7.7 Right to Withdraw Consent

Where ctg44 processes your personal data based on your consent — for example, for the purpose of sending you promotional communications — you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out before the withdrawal. To withdraw consent for marketing communications, update your preferences in your account settings or contact our support team.

8 Contact and Complaints

ctg44 is committed to handling all privacy-related enquiries and requests promptly, fairly, and transparently. If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have concerns about how your personal data is being handled, please contact us using the details below.

8.1 How to Contact Us

Our customer support team is available 24 hours a day, 7 days a week, via live chat on the ctg44 platform. All live chat support is conducted in English and operates on Bangladesh Standard Time (BST, UTC+6). For written enquiries, you may email us at [email protected] (plain text address — not a link). We aim to acknowledge all privacy-related enquiries within 48 hours and to provide a full response within 30 days of receiving a valid, verifiable request.

8.2 Changes to This Privacy Policy

ctg44 reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page and, where the changes are significant, notify you via the email address registered to your account. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data. Your continued use of the ctg44 platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms.

This Privacy Policy was last reviewed and updated on 1 January 2026.